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Maintenance Agreement

Below you will find details of our maintenance agreement which is available to all our clients:

Support hours per month 2
Response time 24 hours average (72 hours max)
Term 12 months
Cost per year £960.00 (or £250.00 per quarter)
Unused hours are carried over each month (for up to 3 months). Additional hours will be billed on a monthly basis according to our support charges.

All prices are exclusive of VAT.

Support (per hour)

Additional Labour Support (Remote) £70.00 (Planned Working Hours)
Additional Labour Support (Onsite - plus travel cost) £80.00 (Planned Working Hours)
Additional Labour Support (Remote) £85.00 (Unplanned Anti-Social Hours)
Additional Labour Development £75.00

All prices are exclusive of VAT

Training

Additional Training £300.00 (Up to 4 hours / Up to 3 people)
Training is done via screen share using the clients’ computers. Training can be used to implement some website changes.

All prices are exclusive of VAT.