Maintenance Agreement

Below you will find details of our maintenance agreement which is available to all our clients:

Support hours per month	2
Response time	24 hours average (72 hours max)
Term	12 months
Cost per year	£960.00 (or £250.00 per quarter)

Unused hours are carried over each month (for up to 3 months). Additional hours will be billed on a monthly basis according to our support charges.

All prices are exclusive of VAT.

Why IT Maintenance is Crucial for Your Business

In today's fast-paced digital landscape, even minor IT issues can lead to significant disruptions in your business operations. Regular IT maintenance is essential to prevent potential problems, optimise system performance, and ensure that your technology investments continue to deliver value. At Softforge, we offer a range of maintenance services tailored to meet the unique needs of your business, so you can focus on what matters most—growing your business.

Our IT Maintenance Services Include:

Preventative Maintenance: Our team conducts regular system checks, updates, and optimisations to identify and address potential issues before they escalate. This includes routine software updates, security patches, and hardware inspections to ensure your IT environment is always up to date and secure.
Proactive Monitoring and Support: We utilise advanced monitoring tools to keep a close eye on your IT infrastructure 24/7. By detecting and resolving issues in real-time, we can minimise disruptions and maintain the highest levels of system uptime.
System Health Checks: Our comprehensive system health checks cover all aspects of your IT environment, from servers and networks to individual workstations. We analyse performance, identify bottlenecks, and provide recommendations for improvements to enhance overall efficiency.
Hardware Maintenance: We provide ongoing hardware maintenance services, including diagnostics, repairs, and replacements. Whether it's maintaining your servers, desktops, or network equipment, our team ensures that your hardware remains in peak condition.
Software Maintenance: Keeping your software up to date is vital for security and performance. We manage all aspects of software maintenance, including installing updates, applying patches, and ensuring compatibility across your IT systems.
Backup and Disaster Recovery: Our backup and disaster recovery services are designed to protect your critical business data. We implement robust backup solutions and regularly test disaster recovery plans to ensure that your data is safe and can be restored quickly in the event of an emergency.
Security Audits and Updates: With the increasing threat of cyberattacks, maintaining strong security is more important than ever. We conduct regular security audits, apply necessary updates, and implement best practices to safeguard your IT environment against potential threats.