Last updated: 7 May 2026

These Terms of Service ("Terms") govern your use of the website at softforge.co.uk and any software, apps, or services published or operated by SoftForge Ltd ("SoftForge", "we", "us", "our"), including SocialQueue and any other SoftForge-branded application. By accessing our website or using any of our services, you accept these Terms in full. If you do not accept them, you must not use the website or our services.

1. About SoftForge

SoftForge Ltd is a company registered in England and Wales (company number 11268163). Contact details are on our contact page.

2. Definitions

• Site: the website at softforge.co.uk and any subdomain we operate.
• Services: any web design, development, hosting, software, mobile app, content service, training, or other product or service we provide, whether paid or free.
• Apps: software we publish that connects to third-party platforms (for example SocialQueue, which posts content to Facebook Pages, LinkedIn organisations, and other social platforms on your behalf).
• You: the individual or organisation accessing the Site or using any Service or App.

3. Acceptance and eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Services. If you are using the Services on behalf of a business or other organisation, you confirm that you have authority to bind that organisation to these Terms.

4. Our Services

The Site, the Services, and the Apps are provided "as is" and "as available". We do not guarantee that any Service or App will be uninterrupted, error-free, secure, free of viruses or other harmful components, fit for any particular purpose, or that any defects will be corrected. We give no service-level commitment, uptime guarantee, or response-time commitment unless we have agreed one with you in a separate written contract.

Specific deliverables, fees, timelines, and acceptance criteria for project-based work are set out in a separate written proposal, statement of work, or invoice, which prevails over these Terms in the event of conflict.

We may add, remove, suspend, or change any feature of any Service or App at any time, with or without notice, and without liability to you.

5. SoftForge Apps and third-party platforms

Our Apps may connect to third-party services (for example Facebook, LinkedIn, X, Mastodon, or Bluesky) using OAuth or equivalent authorisation flows. When you connect an account:

• You authorise the App to act on your behalf within the scopes you approve at sign-in.
• You may revoke that authorisation at any time from the third-party platform's settings, and from within the App where supported.
• You are solely responsible for the content posted through the App and must ensure it complies with the third-party platform's terms and all applicable laws.
• We store the access tokens needed to perform the actions you have authorised. We do not sell, rent, or share these tokens.
• Third-party platforms are outside our control. We are not responsible for any change, suspension, rate limit, fee, removal of functionality, or termination of access imposed by any third-party platform, nor for any consequences arising from such a change.

If you wish to delete data held by one of our Apps, follow the data deletion instructions.

6. Your account and responsibilities

If you create an account on a Service we operate, you are responsible for:

• Keeping your login credentials secure and not sharing them. You are responsible for all activity that occurs under your account.
• The content you upload, post, transmit, or otherwise make available through the Services.
• Ensuring you have all necessary rights, licences, and permissions for any material you provide to us, including images, text, trademarks, and personal data.
• Complying with all applicable laws, regulations, and third-party platform terms when using the Services.
• Keeping your contact and billing details accurate and up to date.

You must not use the Site or any Service or App to:

• Publish unlawful, infringing, defamatory, harassing, threatening, obscene, or otherwise harmful content.
• Send unsolicited bulk communications or any communication that breaches the Privacy and Electronic Communications Regulations or equivalent laws.
• Interfere with the security, integrity, or operation of any of our systems or any third-party platform.
• Attempt to gain unauthorised access to any part of our infrastructure, accounts, or data.
• Reverse engineer, decompile, or disassemble any software we provide, except to the extent permitted by law.
• Resell, sublicense, or commercially exploit any Service or App except as expressly permitted by us in writing.

7. Fees and payment

Fees for project work, retainers, hosting, licensed software, and any other paid Service are set out in the relevant proposal, invoice, or product page. Payment terms are set out on each invoice. All fees are exclusive of VAT unless stated otherwise. Late payments may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998. Where work is paused, delayed, or cancelled by you, fees for work already carried out remain payable in full.

8. Intellectual property

The SoftForge name, logo, Site content, software, source code, designs, and any other materials we publish are owned by SoftForge Ltd or our licensors and are protected by copyright, trade marks, database rights, and other intellectual property rights. Nothing in these Terms grants you any right or licence in relation to those materials except as expressly stated.

Where we deliver bespoke work as part of a paid engagement, ownership of the final deliverables transfers to you on receipt of full payment, except for any pre-existing SoftForge components, third-party libraries, or open-source components, which remain licensed under their original terms. We retain the right to retain copies of all work for our records and to refer to the engagement in our portfolio and marketing in non-confidential terms.

9. Disclaimers

To the fullest extent permitted by law, we exclude all representations, warranties, conditions, and other terms (whether express or implied by statute, common law, or otherwise) in relation to the Site, the Services, and the Apps. The Site, the Services, and the Apps are provided "as is" and "as available" without warranty of any kind.

10. Limitation of liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be lawfully limited or excluded.

Subject to that, our total aggregate liability under or in connection with these Terms (whether in contract, tort including negligence, breach of statutory duty, or otherwise) for all claims arising in any 12-month period is limited to the fees actually paid by you to us in that period for the specific Service or App giving rise to the claim. Where no fees have been paid by you to us, our liability is limited to the minimum amount required by applicable law, which may be zero.

We will not be liable for any indirect, special, or consequential loss; loss of profit; loss of revenue; loss of business; loss of contracts; loss of goodwill; loss of anticipated savings; loss, corruption, or destruction of data; or any costs of procurement of substitute services.

11. Indemnity

You agree to indemnify, defend, and hold harmless SoftForge Ltd, its directors, officers, employees, contractors, and affiliates from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from or connected with: your use of the Site, Services, or Apps; any content you submit, post, or transmit; your breach of these Terms; or your breach of any applicable law or third party right.

12. Third-party links and services

The Site, Services, and Apps may contain links to, or integrate with, third-party websites, platforms, or services. We do not control, endorse, or take responsibility for any third-party content, terms, privacy practices, availability, or behaviour. Use of any third party's website or service is at your own risk and subject to that third party's terms.

13. Termination and suspension

You may stop using the Site, Services, or Apps at any time. We may, at our sole discretion and without prior notice or liability, suspend, restrict, or terminate your access to all or any part of the Site, Services, or Apps for any reason, including (without limitation) where we believe you have breached these Terms, where continued provision is no longer legally or commercially viable, or where a third-party platform we depend on revokes or restricts our access.

Termination does not affect any rights or liabilities that have accrued before termination. Clauses which by their nature are intended to survive termination (including clauses 7 to 12, 14, and 16 to 19) survive termination of these Terms.

14. Changes to the Site, Services, and these Terms

We may update, modify, or replace any part of the Site, Services, Apps, or these Terms at any time, at our sole discretion. The "Last updated" date at the top of this page shows when these Terms were last changed. Your continued use of the Site, Services, or Apps after any change constitutes your acceptance of the change. It is your responsibility to check this page periodically for updates.

15. Privacy

Personal data we collect through the Site, Services, and Apps is processed in accordance with our Privacy Policy, which forms part of these Terms.

16. Force majeure

We are not liable for any failure or delay in performing our obligations under these Terms where the failure or delay results from any cause beyond our reasonable control, including (without limitation) acts of God, war, terrorism, civil unrest, fire, flood, pandemic, strike or other industrial action, failure of power, telecommunications, internet, or third-party services.

17. No waiver, severability, and entire agreement

Any failure or delay by us to enforce any provision of these Terms is not a waiver of that provision or any other. If any provision of these Terms is found by any court or competent authority to be invalid, unlawful, or unenforceable, that provision will be deemed severed from these Terms and the remaining provisions will continue in full force and effect.

These Terms, together with any separate written contract, proposal, or statement of work between us, our Privacy Policy, and any other documents expressly referred to in them, constitute the entire agreement between you and us in relation to their subject matter and supersede any prior agreement, understanding, or arrangement, whether written or oral.

18. Assignment

You may not assign, transfer, or sub-contract any of your rights or obligations under these Terms without our prior written consent. We may assign, transfer, or sub-contract any of our rights or obligations under these Terms at any time without notice to you.

19. Third party rights

A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms.

20. Governing law and jurisdiction

These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.

21. Contact

Questions about these Terms? Please contact us or email [email protected].

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